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installments

Installments (Client)

A friendly guide to the Installments page you see as a client. Here you can follow your property payments, make a payment, upload documents, and review your history.

You won’t see any admin‑only actions here. This page and guide focus only on what clients can do.

What you’ll see​

Property header​

  • The top section shows your Developer, Project / Community, City, and Unit Number.
  • A Start Tour button launches a short, step‑by‑step walkthrough of the page.

Summary cards​

  • Total Amount: The total value of your plan (excluding general fees).
  • Upcoming Payment: The next amount expected. This is useful for planning your next transfer.

Clients information (if more than one buyer)​

  • If your unit has multiple buyers, you’ll see each Client with their Total Payment contribution so far.

Tabs you can use​

Installments​

Your main view. Each row is an installment with:

  • Due Date: “Post Handover” appears when an installment is due after handover.
  • Description: The label of the installment (may include a percentage).
  • Status: One of Paid, Upcoming, or Overdue (overdue rows are highlighted).
  • Amount / Paid / Balance: Financial totals for that installment.
  • Actions: If the installment isn’t fully paid, you’ll see a Pay button.

Expand a row to see the payments recorded against that installment:

  • Each payment shows Date, Description, Client, and Applied amount.
  • A PENDING tag means your submission is awaiting review by the company team.
  • If a payment you submitted is still pending, you can Edit it.
  • Attachments: If documents were added to a payment, use View Attachments to open them. (Clients can view but don’t upload payment‑level files.)

Payments​

A chronological list of all your payments for this property:

  • Columns include Date, Description, Client, and Amount.
  • Pending payments show a PENDING badge. You can Edit pending ones from here too.
  • Use View Attachments where available to open the related files.

Logs​

  • This tab is for internal use and is not shown to clients.

General fees​

If your plan has a General fee, it appears above the Installments table.

  • You’ll see the Fee description, the Total, and whether it’s Paid or still Pending.
  • If it isn’t paid yet, a Pay Fee shortcut appears so you can settle it quickly.

Common actions​

Start a quick tour​

  1. Click Start Tour near the page header.
  2. Follow the on‑screen steps to learn where everything lives.

Pay an installment​

  1. On the Installments tab, find an installment with Actions → Pay.
  2. Click Pay and follow the form steps.
  3. Submit. The payment will appear as PENDING until it’s reviewed.

Pay a general fee​

  1. In the General fee section, click Pay Fee.
  2. Complete the payment steps and submit.

Edit a pending payment​

  1. Go to Installments (expand the relevant row) or Payments.
  2. Find your PENDING payment and click Edit.
  3. Update the details and save. (Once approved, the payment can no longer be edited.)

View payment details​

  • In the expanded Installment row, click the Client name to open the Transaction Details pop‑up. This shows type, amount, date, and any attachments.

View or upload documents (group files)​

  • At the bottom of the page you’ll see an Attachments section for your property.
  • View existing files listed there.
  • To upload new documents (e.g., transfer slips, IDs):
    1. Click to select files (or drag & drop).
    2. Optionally add a title for each file.
    3. Click Upload Attachments.

Note: Clients can upload group‑level documents here. Payment‑specific files are uploaded by the company team.

Tips & notes​

  • Amounts are shown in AED and numbers use standard digit grouping (e.g., 12,345).
  • Overdue installments are highlighted to help you prioritize.
  • A PENDING badge means the company still needs to review your submission—no action needed from you unless we contact you.
  • If your page looks different, it may be because your company has customized labels or visibility.

Troubleshooting​

  • I can’t see the Pay button. The installment might already be fully paid, or it isn’t currently payable online. Check the Payments tab for what’s been recorded.
  • My payment is still Pending. Reviews can take a bit—this is normal. You’ll see the status change once it’s processed.
  • I need to update a mistake. If the payment is PENDING, use Edit. If it’s already approved, contact your support representative.
  • I don’t see the Logs tab. That’s expected for client accounts.

Need help?​

If anything is unclear or you have an urgent request, reach out to your support contact from your onboarding email. They can check statuses, documents, and next steps with you.